These Terms of Service form a binding agreement between DIJIDIS LABS LLC, a California limited liability company (“Dijidis”, “we”, “us”) and the business that uses our services (“you”). You accept them by ticking the box at sign-up or checkout.
Please read them closely, especially section 6 (Auto-renewal), section 7 (Cancellation), section 18 (Limitation of liability) and section 21 (Governing law and disputes). Section 21 sends disputes to binding arbitration on an individual basis and rules out class actions.
1. Agreement
You accept these Terms by ticking the box at sign-up or checkout in our client platform, or by using our services. You accept them on behalf of your business, and the person who accepts them confirms they have the authority to bind it.
Our client platform is the third-party software we use for sign-up, checkout, billing, booking, text messages and your client portal.
Your Order is the quote, proposal or checkout you accept in our client platform. It sets the scope of the services, the fees and the start date.
These Terms and your Order are the whole agreement between us. If they conflict, your Order wins on the specific scope and price it sets, except that we may change the monthly rate as section 6 allows. These Terms win on everything else.
2. The services
Our services can include the following. Your Order says which ones you are buying.
- Free audit. We look at how your week runs and map the calls, messages and follow-ups we could take on. It costs nothing, and you keep the map whatever you decide.
- Workflow builds. We build the workflows and automations your Order names.
- Operations. We host, run, monitor and improve what we built for you.
- Ads management. We manage your Meta and Google ads, as your Order describes.
- Websites and hosting. We build websites and landing pages, and we host them.
- Our AI assistant. It answers your customers from the knowledge base you approve, and it says it is an AI.
- The client dashboard. It shows you the leads, replies and follow-ups your workflows handle.
3. Eligibility
Our services are for businesses only, not for personal, family or household use.
The person who accepts these Terms must be at least 18 years old and have the authority to bind the business.
4. Fees and payment
Your fees are set in your Order. You pay through our client platform and the payment processor connected to it.
You authorize us to charge the card or bank account you keep on file for recurring fees and for any other amounts due under your Order, when they are due.
Build fee
We bill the build fee in two halves: 50% when you accept the Order, before work starts (the build deposit), and 50% at go-live, or 30 days after we tell you the build is ready if go-live waits on you. Go-live is the day your build is switched on for your real customers.
Operations and other costs
- Operations are billed monthly, in advance.
- Usage-based third-party costs, such as messaging, phone numbers, carrier registration and platform add-ons, are billed as your Order says.
- Fees do not include taxes. Where taxes apply, we add them.
Late or failed payments
If a payment fails or is late, we may pause the services after giving you notice.
5. Advertising
You pay Meta, Google and any other ad platform directly for your ad spend, through your own ad accounts.
Our ad management fees are separate, and they are billed as your Order says.
The ad platforms decide whether ads are approved, how they are delivered and any action taken on your ad accounts. We do not control those decisions.
6. Auto-renewal
Operations renew automatically every month until you cancel. Each month is charged in advance to your payment method on file, at the monthly rate in your Order.
We may change the monthly rate. If we do, we will give you at least 30 days’ written notice before the new rate applies.
To stop renewal, cancel as section 7 explains.
7. Cancellation
You can cancel by emailing support@dijidis.com at least 30 days before your next billing date. There is no minimum term.
If your notice reaches us at least 30 days before your next billing date, we do not charge you again, and the services end when your current billing period ends. If it reaches us later, we charge you for one more billing period, and the services end when that period ends.
We may end the services for non-payment or a breach of these Terms, after giving you notice.
When the services end
- If you ask, we give you your contact data and your knowledge base in a standard export.
- The workflows, automations, templates, prompts and methods we built remain ours, and they stop running.
8. Refunds
Fees for work already delivered are not refundable. The build deposit is not refundable once work has started.
9. No guarantee
We do not guarantee results, leads, bookings, revenue, savings or any platform’s decisions.
Estimates, including the savings calculator on our website, come from your own numbers. They are not promises.
10. Chargebacks
If you question a charge, please contact us first at support@dijidis.com so we can look into it.
If you file a chargeback for services we have delivered, we may pause the services.
11. Your responsibilities
- You must give us accurate information.
- You must use the services lawfully.
- You are responsible for having the consent your messaging needs (calls, texts and emails), and for your contact lists.
- You must review and approve templates, sequences and knowledge-base content before they go live.
- You must cooperate with carrier registration, the approval phone carriers require before business texts can be sent.
- You must not use the services for unlawful, deceptive or prohibited content.
- You must not give us health information until a business associate agreement between us is in place.
12. AI features
Some of our services use AI, including our AI assistant. AI output can be wrong.
Our AI assistant is set up to answer only from the knowledge base you approve, to hand medical, legal, money and safety questions, complaints, refunds and disputes to a person, and to say it is an AI.
AI output is not professional advice. You remain responsible for what your business tells your customers.
13. Third-party services
The services run on third-party platforms, including our client platform, ad platforms, telecom carriers, AI model providers and hosting providers. Their own terms apply too.
We are not responsible for their outages, changes or decisions.
14. Intellectual property
You own your data, your content and your knowledge base.
We own our workflows, automations, templates, prompts, software and methods. We license them to you for as long as your services continue.
If you give us feedback, we may use it freely.
15. Confidentiality
Each of us will keep the other’s non-public information confidential. Either of us may disclose it where the law requires.
16. Data protection
Our Privacy Policy explains how we handle personal information. Our Security page explains how we build and run the services to protect data.
When we run workflows for you, we process your customers’ information on your behalf and on your instructions.
17. Disclaimers
To the extent the law allows, we provide the services as is. We make no warranty beyond what these Terms and your Order state, and we disclaim implied warranties, including merchantability and fitness for a particular purpose.
18. Limitation of liability
We are not liable for any indirect, incidental or consequential damages.
Our total liability for all claims relating to these Terms or the services is capped at the fees you paid us in the 12 months before the claim.
These limits apply except where the law forbids a limit.
19. Indemnification
You will indemnify us against claims arising from any of the following. That means you cover our resulting losses and costs, including reasonable legal fees.
- Your content.
- Your instructions to us.
- Your contact lists, and the consent behind them.
- Your breach of these Terms or of the law.
20. Text messages from us (via our client platform)
This section covers the text messages Dijidis sends for its own business, through our client platform. It does not cover texts your workflows send to your customers, which go out through your own messaging account.
If you agree to receive texts from us, we may send booking confirmations and reminders, replies to your inquiry, and account and service notices. We send promotional messages only if you separately agree to receive them.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to cancel. Reply HELP for help.
- For support, email support@dijidis.com or call +1 (916) 751-1154.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive texts is not a condition of purchase.
Our Privacy Policy explains how we handle your information.
21. Governing law and disputes
Please read this section carefully. It requires binding arbitration on an individual basis, and it rules out class actions.
Governing law
California law governs these Terms, without regard to its conflict-of-law rules.
Informal resolution first
If a dispute arises, we will both try in good faith to resolve it informally for 30 days, starting when one of us notifies the other in writing. You can notify us at support@dijidis.com.
Binding arbitration
If the dispute is not resolved in those 30 days, it will be decided by binding arbitration. An arbitrator decides it, instead of a judge or jury.
The arbitration is administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, and seated in Sacramento, California. The Federal Arbitration Act governs this agreement to arbitrate.
No class or representative actions
Each of us may bring claims against the other only individually. Neither of us may bring or take part in a class or representative action against the other, in arbitration or in court.
Exceptions
- Either of us may bring an individual claim in small-claims court instead, if it qualifies.
- Either of us may ask a court for an injunction to protect confidential information or intellectual property.
22. Changes to these Terms
We may update these Terms. We will post the new version on this page with a new date, and we will tell you about material changes by email.
If you keep using the services after an update, you accept the updated Terms.
23. General
- Entire agreement. These Terms and your Order are the whole agreement between us about the services, and they replace any earlier understanding.
- Assignment. Neither of us may transfer this agreement without the other’s written consent, except to a buyer or successor of all or most of its business.
- Force majeure. Neither of us is responsible for a delay or failure caused by events beyond its reasonable control. This does not excuse fees already owed.
- Notices. We send notices to the email address on your account. You send notices to support@dijidis.com. Notice by email counts as written notice.
- Severability. If any part of these Terms cannot be enforced, the rest still applies.
- No waiver. If either of us delays enforcing a term, that is not a waiver of it.
- Independent contractors. We work for you as an independent contractor. These Terms do not create a partnership, joint venture or employment relationship between us.
24. Contact
Questions about these Terms? Contact us.
- DIJIDIS LABS LLC
- 2108 N St Ste N, Sacramento, CA 95816, United States
- Email: support@dijidis.com
- Phone: +1 (916) 751-1154