How it works
Careful is the point.
Most businesses that tried an AI tool got burned by one of two things. It said something it shouldn’t. Or nobody was there when it broke.
Here’s how we make sure neither happens to you.
- 1
You book a call
Book a call. Tell us about your business, your team, and where the time goes. If it’s a fit, we’ll set up your free audit. If it isn’t, we’ll tell you.
- 2
The free audit
We go through a normal week with you. Calls, messages, leads, follow-ups, reports. We find the jobs a workflow can take, and the ones it shouldn’t.
You get a written map of both. Keep it, whatever you decide.
- 3
Onboarding: your business, written down
Your prices, your hours, your policies, your answers to the questions customers always ask. We interview you and turn it into one knowledge base.
Everything we build answers from it. If it isn’t in there, our AI assistant doesn’t say it.
You read it. You correct it. Nothing changes without your OK.
- 4
We build it in a sandbox
Never in your live accounts first. We build every workflow on a copy, and test it on our numbers and inboxes. No real customer is ever a test.
- 5
The go-live test
Six checks, and every one has to pass:
- Built and run in the sandbox.
- Tested on our numbers and inboxes only.
- Every message in every sequence fired end to end, and checked against what you approved.
- Opt-out proven. Reply STOP to a text, unsubscribe from an email, and nothing else goes out.
- Twenty questions our AI assistant must refuse or hand to a person. All twenty. One wrong answer and we fix it and run all twenty again.
- Your number registered with the carriers before a single text goes out.
Each one is written down, with the date and the evidence.
- 6
We switch it on, and we run it
Then it goes live. We watch it, fix it and improve it every month. You watch it too.
The guardrails, always on
- It answers only from your knowledge base.
- It never answers medical, legal, money or safety questions, complaints, refunds or disputes. Those go to a person.
- It never messages anyone who has opted out.
- It keeps quiet hours, in your time zone.
- It never sends one person too many messages in a day.
- And it never pretends to be human.
What you see
Your dashboard. Every lead, every reply, every follow-up, every handoff to a person, as it happens.
We run our own business on it
Before we built this for anyone else, we built it for ourselves. Our own calls are written up automatically. Our own ad numbers are read every day. One of our own online brands has its support inbox sorted and its replies drafted for approval.
