For the calls you can’t take
When you can’t pick up, the caller gets a text back.
We build it on your business number. Common replies are answered from a set you approved, and the rest come to you.
Missed-call text-back
The phone rang at the worst moment.
- You were with a customer, up a ladder, or driving between jobs.
- They didn’t leave a voicemail.
- You saw the number later and couldn’t place it.
- Calling back felt like a gamble.
What we build on your number
- 1
We connect your number
We connect your business number to the workflow. A call you couldn’t answer becomes a conversation you can see.
- 2
We register it with the carriers
Texts from a business number need carrier approval. We do the registration with you, and no text goes out until it’s approved.
- 3
You approve the text and the replies
The first text, and answers to the questions callers usually have. Anything outside that set goes to you.
- 4
We test it, then switch it on
It runs through the go-live test on our own test numbers first. Your live number is switched on last.
What we need from you
- Your business number, connected
- Your details for carrier registration, which we file with you
- The first text and the reply set, approved by you
What you see
- Every missed call
- The text that went out
- The conversation after it, and anything handed to you
The guardrails, always on
- The first text and every reply come from a set you approved.
- Anything outside that set, and any complaint or money question, goes to a person.
- Nobody who has opted out gets another text.
- It keeps quiet hours in your time zone, and it never pretends to be human.
Questions
Why does a text need carrier registration?
Carriers ask businesses to register before they send texts. We do the registration with you as part of the build, and no text goes out until it’s approved.
Will the caller know it’s automatic?
Yes. The text comes from your business and doesn’t pretend to be someone on the phone. If they reply with something outside the approved set, a person picks it up.
Can I change what the text says?
Yes. Tell us what to change and the new wording comes back to you first. Callers only get the version you approved.
What about calls late at night?
Texts keep to quiet hours in your time zone, which you set with us.
Know who called while you were busy
The free audit looks at how calls reach you now and what a text-back would need on your number.
Get a free audit