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The Front Desk System

Patients call while you’re chairside. We build the workflows that text them back.

Missed calls, recall reminders and the inbox, handled by AI workflows we build and run. Anything medical goes to your team.

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Brightwater Family Dental

Sample inbox · This morning

0 new

  1. Daphne W.7:52Lead

    Texted back, booked

    Missed call. New patient, wants a cleaning.

    Tue 9am

  2. Simone N.8:15Customer

    Sent to your front deskYou

    Question about the insurance claim on my bill.

  3. Clement O.8:04Lead

    Sent your plan list

    Which insurance plans do you accept?

  4. Beatrix R.8:37

    Followed up

    No reply to her recall reminder.

Front desk clear.

3 answered · 1 patient booked · 1 sent to your team

What’s in your system

Calls, emails and recalls handled between patients, with every clinical question left to your team.

  1. Missed callsA patient who reaches nobody between appointments gets a text back, and the conversation waits in your dashboard instead of in voicemail.
  2. Email assistantNew-patient and insurance emails are sorted before your front desk opens them, the routine ones answered from your rules and anything clinical sent to a person.
  3. Follow-upsRecall reminders go out on the timing you approved, and stop the moment the patient books or opts out.
  4. OnboardingYour hours, services, accepted plans and booking rules are written down once, so our AI assistant answers only what your front desk would.
  5. The Front Desk System

How it runs

  1. 1

    Calls texted back

    A call nobody can pick up between patients gets a text back.

  2. 2

    Inbox sorted

    New-patient and insurance emails are sorted before your front desk opens them.

  3. 3

    Visits booked

    Our AI assistant offers open times from your booking rules and confirms the visit.

  4. 4

    Recalls followed up

    Recall reminders go out on your timing and stop when the patient books or opts out.

Between patients

You’re mid-procedure and the front desk is already on a call.

Another call rings out. Nobody hears it.

At lunch you find the voicemail. A new patient, asking about a cleaning.

You call back after your last appointment. They’ve booked somewhere else.

And the recall list you meant to work through is still sitting there.

Brightwater Family Dental2 unread

  1. Nadia R.8:05

    Missed call

  2. Owen K.9:40

    Question

Your phone, mid-day. Sample notifications, invented.

Medical questions go to a person

  • Medical questions always go to a person. Our AI assistant never answers them, however simple they look.
  • Money questions go to your team too: cost, payment plans, refunds and anything about a bill.
  • It says it’s an AI, and it answers only from what you approved.

Questions

Will it give patients medical advice?

No. Medical questions always go to a person on your team, and our AI assistant never answers them. It tells the patient someone will get back to them, and you see the handoff in your dashboard.

Does it replace my front desk?

No. It takes the repetitive calls and messages off the people you have. Your front desk sees everything it does and picks up anything it hands over.

Will patients know it’s an AI?

Yes. Our AI assistant says it’s an AI and never pretends to be a person.

How long until it’s live?

Live in one to two weeks, depending on how quickly we get what we need from you. Nothing talks to a patient until it passes the go-live test.

See what your front desk gets back

Start with a free audit. We map the calls, messages and reminders, and tell you what we’d leave with your team.

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