The Shop Counter System
Hands under a car, phone ringing at the counter. We handle the callbacks.
Missed calls, estimate follow-ups and service reminders, handled by AI workflows we build and run. Your team keeps the diagnosis.
Kestrel Auto Care
0 new
Lupe G.7:49Urgent
Sent to youYouBrakes are grinding. Is it safe to drive in?
Terrence H.7:36Lead
Texted back, bookedMissed call. Needs an oil change before a road trip.
Wed 8amKwame A.8:05Lead
AnsweredDo you work on hybrids?
Bettina R.8:21Follow-up
Followed upBrake estimate sent Monday. No reply yet.
Warranty Desk8:30Spam
RemovedFinal notice: your vehicle warranty is expiring.
Counter covered.
3 answered · 1 car booked · 1 sent to you
What’s in your system
Callers texted back from the bay, estimates followed up and service visits booked while your hands are full.
- Missed callsA caller who gets no answer from the counter gets a text back, so the conversation starts while your hands are still full.
- Lead responseA driver who fills in your booking form or answers your ad gets an approved first reply before they try the next shop.
- Inbox triageTexts, emails and form messages are sorted and drafted for your approval, and anything about whether a car is safe comes to you.
- Follow-upsEstimates and service reminders are followed up on the timing you approve, and stop the moment the customer replies or opts out.
The Shop Counter System
How it runs
- 1
Counter calls texted back
A call the counter can’t take gets a text back asking what the car needs.
- 2
Safety questions to you
Anything about whether a car is safe to drive comes straight to you.
- 3
Service booked
Our AI assistant books oil changes and inspections into the slots you open.
- 4
Estimates followed up
An estimate with no answer gets a follow-up on your timing, and it stops when they reply.
In the bay
You’re under a car with your hands full. The counter phone rings out.
A customer wants to know if the noise they’re hearing is serious.
An estimate you sent yesterday hasn’t had a yes or a no.
Someone who came in for brakes last season is due back, and nobody has reminded them.
Shauna P.8:30
Missed call
Bram O.10:10
Question
Your phone, mid-day. Sample notifications, invented.
What it won’t touch
- It never tells a customer whether a car is safe to drive. Safety questions go to a person.
- No diagnosis, and no price you haven’t approved. Disputes about a bill go to you.
Questions
Will it diagnose problems over text?
No. It never diagnoses and never says a car is safe to drive. Those questions go to you or your service writer.
Can it send service reminders?
Yes, on the timing you approve, to customers who haven’t opted out, and inside quiet hours in your time zone.
Will my customers know it’s an AI?
Yes. Our AI assistant says it’s an AI, and anything it can’t answer comes to your counter.
Stay in the bay
Get the free audit first. We map the calls and follow-ups, and what we’d leave with your counter.
Get a free audit